Shipping policy

LuxeVera, we aim to deliver your orders safely, reliably, and within the estimated delivery time shown at checkout. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Shipping Within India

LuxeVera currently ships products to serviceable locations across India.

Delivery availability may vary depending on the delivery address, courier serviceability and product availability.

Available shipping options and applicable shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may take longer during:

  • Sale and promotional periods
  • Public holidays
  • Festive seasons
  • High-volume order periods
  • Unforeseen operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.

Remote, rural or difficult-to-service locations may require additional delivery time.

Delivery estimates provided at checkout are indicative and may vary due to courier operations, weather conditions, public holidays, transportation delays or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

LuxeVera may offer free shipping on selected products, orders or promotional periods. Any applicable free-shipping offer will be communicated on the website or at checkout.

Shipping charges are subject to change without prior notice. However, the applicable shipping charge displayed at checkout will apply to your order.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to check the status of your shipment directly with the respective courier or logistics partner.

Please note that tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts if the recipient is unavailable.

Please ensure that:

  • The delivery address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive the package where required.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package or repeated unsuccessful delivery attempts, the shipment may be returned to LuxeVera.

Additional shipping charges may apply if a returned shipment needs to be re-dispatched.

7. Damaged Packages

Please inspect the package carefully when you receive your order.

If the package appears visibly damaged, opened, tampered with or severely mishandled, please:

  • Take photographs or videos of the package before opening it, where possible.
  • Record the condition of the package and shipping label.
  • Contact LuxeVera as soon as possible.

For products damaged during transportation, photographs or videos may be requested to help us investigate the issue with our logistics partner.

8. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing components or accessories

Please contact us at luxeveraglobal@gmail.com as soon as possible after delivery.

Please include your order number, product details and clear photographs or videos showing the issue.

Depending on the circumstances, LuxeVera may arrange a replacement, component replacement, repair or service support, or refund in accordance with our Return & Refund Policy.

9. Address Changes

Please contact us as soon as possible if you need to change your delivery address after placing an order.

Address changes can only be accommodated if the order has not yet been dispatched and the requested address is serviceable.

Once an order has been dispatched, we may not be able to change the delivery address.

10. Delivery Delays

While we aim to meet the estimated delivery timelines, delays may occasionally occur due to circumstances including:

  • Courier or logistics delays
  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • High-volume periods
  • Incorrect or incomplete delivery information
  • Remote-location serviceability issues

LuxeVera will make reasonable efforts to assist customers in tracking delayed shipments.

However, delivery timelines provided by courier partners are estimates and are not guaranteed unless expressly stated otherwise.

11. Undelivered or Returned Shipments

If a shipment is returned to LuxeVera because of an incorrect address, recipient unavailability, refusal to accept delivery or unsuccessful delivery attempts, please contact our support team.

Depending on the circumstances, re-delivery may be arranged subject to applicable shipping charges.

Any refund, where applicable, will be processed in accordance with our Return & Refund Policy.

12. Multiple Products in One Order

If an order contains multiple products, LuxeVera may ship the products together or separately depending on product availability, warehouse processing and logistics requirements.

You may therefore receive multiple shipments for a single order.

Where applicable, separate tracking information may be provided for each shipment.

13. Cash on Delivery

If Cash on Delivery (COD) is offered for your location and order, the applicable COD option and any associated charges will be displayed at checkout.

COD availability may depend on the delivery location, order value, product and courier serviceability.

LuxeVera reserves the right to restrict COD availability for certain orders or locations.

14. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

LuxeVera
Email: luxeveraglobal@gmail.com
Phone: +91 91725 67890

For order-related queries, please include your order number so that our team can assist you more efficiently.

For information about returns and refunds, please see our Return & Refund Policy.