Refund policy

We want you to feel confident when shopping with LuxeVera. If something isn't right with your order, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals and included components.
  • Not show signs of use, damage, modification or misuse.
  • Include the original invoice, order confirmation or other valid proof of purchase.

Products that have been used may not be eligible for return unless the return is due to a manufacturing defect, damage during delivery, or an incorrect product being supplied.

2. How to Request a Return

To request a return, please contact our customer support team with your order details.

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for the return
  • Photographs or videos of the product, where applicable

Return Support:
luxeveraglobal@gmail.com
+91 91725 67890

Please do not send a product back without receiving return instructions from LuxeVera. Unauthorised returns may not be accepted.

Returns should be sent to the address provided by our customer support team after your return request has been approved.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, incomplete, with missing accessories or different from the product you ordered, please contact us as soon as possible.

For damaged or defective products, please provide clear photographs or videos showing the issue. This helps us assess the problem and provide the appropriate resolution.

Depending on the situation, we may offer a replacement, replacement component, repair or service support, or a refund.

4. Products Not Eligible for Return

Returns may not be accepted where the product:

  • Has been used or operated without a valid reason for return.
  • Has been damaged after delivery due to misuse, negligence or improper handling.
  • Has been modified, repaired or tampered with without authorisation.
  • Is missing original accessories, manuals or packaging.
  • Shows excessive wear or damage that was not present when delivered.
  • Is returned without the required proof of purchase.

Sale or promotional products may be subject to specific return conditions stated at the time of purchase.

Gift cards, where applicable, are non-refundable.

5. Exchanges

If you would like to exchange a product for another model or product, please contact our customer support team.

Exchange requests are subject to product availability and eligibility under our return policy.

If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund where applicable.

6. Return Shipping

For products returned because of a manufacturing defect, damage during delivery, or an incorrect product supplied by LuxeVera, we will provide appropriate return instructions.

For returns requested for other reasons, return shipping charges may apply.

Please contact our support team before arranging the return so that we can confirm the applicable shipping procedure.

7. Refunds

Once we receive your returned product, it will be inspected to determine whether it meets the return requirements.

We will notify you once the inspection has been completed and confirm whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Refund Support:
luxeveraglobal@gmail.com

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible with your order number.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched.

Once an order has been dispatched, it may need to be handled under our return policy.

9. Contact LuxeVera

Have a question about a return, refund, exchange or existing order? Our team is happy to help.

LuxeVera Customer Support
Email: luxeveraglobal@gmail.com
Phone: +91 91725 67890